Privacy Policy

At SneakerCrib, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (via secure third-party gateways)

b. Technical Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring website

c. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can control cookie usage through your browser settings.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process your orders and provide customer service
  • To communicate order updates and promotions (if subscribed)
  • To improve website functionality and user experience
  • To prevent fraud and comply with legal obligations
  • To manage user accounts and support queries

3. Sharing of Your Information

We do not sell or rent your information. We only share it with trusted third parties necessary for business operations, such as:

  • Payment gateways (Visa, Mastercard, Paystack, American Express)
  • Courier/delivery services
  • Hosting and analytics providers
  • Legal authorities (only when required)

All third parties are required to respect the security of your data and comply with relevant privacy laws.

4. Payment Processing

All payments are securely handled through third-party payment processors. SneakerCrib does not store or have access to your full credit/debit card details.

5. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected or as required by law (e.g., tax or accounting records).

6. Your Rights (under POPIA)

You have the right to:

  • Access and request a copy of your personal data
  • Correct or update your data
  • Request deletion of your personal data
  • Object to processing for direct marketing
  • Withdraw consent at any time (if processing is based on consent)

To exercise your rights, contact us at:
πŸ“§ Email: sales@sneakercrib.co.za 

7. Security of Your Information

We implement appropriate security measures (SSL encryption, access controls, secure servers) to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the “Last Updated” date. Please check back periodically.

10. Contact Us

For questions or concerns about this policy or your data, please contact:

SneakerCrib SA (Pty) Ltd
πŸ“§ Email: sales@sneakercrib.co.za
πŸ“ž Phone: (+27) 62 355 3123
πŸ“ Address: 81 Beach Road, Gordon’s Bay, Capetown, 7151 South Africa