Shipping policy
Please note that goods are only shipped Monday-Friday, excluding bank holidays. Shipping times begin 12hrs after when you receive the shipping confirmation email.
Please note: once your order is shipped, we are unable to amend the delivery address or method, or any details within your order, such as product, number of products, size, colour.
A signature will be required on delivery, and someone else can sign for the package if necessary.
If you are not home to receive the delivery, our courier will re-attempt delivery on the next working day.
TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:
Transit time is (2-3) Working Days (Monday to Friday)
Handling time is (0-2) Working Days (Monday to Friday)
Order cut-off time 4:00 pm (GMT+02:00) South Africa Standard Time (Johannesburg)
Delivery Terms: We use Aramex or Courier Guy for Shipping to deliver the product.
SHIPPING COST AND TAX:
- Shipping charges – R99 nationwide (South Africa)
- Tax – N/A
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at (sales@sneakercrib.co.za) or Call Us at (+27 62 355 3123)
MULTIPLE ADDRESSES
We don’t offer the shipment to multiple addresses for one order. If you’d like items delivered to multiple addresses, please place those orders separately.
WRONG ADDRESS
If you provide a wrong address during checkout and our product is returned to us then you will responsible for all shipping costs for re-sending the product.
DELAYED
However, there are some cases of delay. We will contact you immediately if the order is delayed over 14 business days.
TRACKING AN ORDER
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. (Track Here)
Parcels Damaged In Transit
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
Customer Support
Mail: sales@sneakercrib.co.za.co.za
Phone Number: (+27) 62 355 3123
Address:81 Beach Rd, Gordon’sbay, Cape Town, 7151, South Africa
(Mon – Fri 8:00 – 17:00 SAST)