SHIPPING POLICY
TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY
Transit time is (3-6) business days (Monday to Friday)
Handling time is (2-3) business days (Monday to Friday)
Order cut-off time: 5:00pm (GMT+02:00) South Africa Standard Time (Johannesburg)
Delivery terms
we use Aramex courier or courier guy for shipping or order collection
How Do I Check My Order Or Delivery Status?
TRACK YOUR ORDER STATUS
Check the status of your order via the (order tracker page). All you need is your order number and email address.
TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email. This would be sent as soon as your parcel is shipped. You can find your order number in your order history or in the email we sent you to confirm the order. If you still can’t find it, contact us. Orders placed during public holidays will be processed on the following working day in South Africa.
What Should I Do If I Received The Wrong Product?
If you placed your order from our online shop and received the wrong product, please contact us and we’ll help you with the return and refund process. If you received a product that’s the wrong size, you can return the product to us and we’ll exchange to the correct size contact us.
What Should I Do If I Haven’t Received My Package?
First, make sure you check the delivery times for the product type of your orders and then check the status of your order with the order tracker. Alternatively, please contact us
Why Can’t You Ship My Order?
There are a few reasons that can keep us from being able to ship your order. Here are a few possible causes: The product(s) you ordered are out of stock. You live in a remote area, and we cannot deliver there. You a PO box as your specified delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt. A payment issue might have occurred when you placed the order.
How Long Does Delivery Take?
The delivery time depends on your delivery address and when you place your order.
Main centres (delivery within 3-6 business days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley
Outlying areas (delivery within 5-7 working days)
Outlying areas (delivery within 5-7 working days) Standard courier fee R99 Applicable to all areas within South Africa.
Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays.
HOW MUCH DOES DELIVERY COSTS?
We have a standard courier fee R99 all areas within South Africa
NB: Deliveries are made on weekdays only(excluding weekends) and during office hours (8am to 5pm). Deliveries times are estimated and are dependent on specific courier routes and road conditions.
The below chart shows SLA (days) for regional deliveries.
| Destination Region | Standard (days) | |
| Western Cape Central | 2-3 | |
| Western Cape Regional | 3-6 | |
| Gauteng Central | 3-6 | |
| Gauteng Regional | 3-6 | |
| kwaZulu-Natal Central | 3-6 | |
| kwaZulu-Natal Central | 3-6 | |
| Eastern Cape Central | 3-6 | |
| Eastern Cape Regional | 3-6 | |
| North West | 3-6 | |
| Northern Cape Central | 3-6 | |
| Northern Cape Regional | 3-6 | |
| Mpumalanga Regional | 3-6 | |
| Mpumalanga Central | 3-6 | |
| Free State Central | 3-6 | |
| Free State Regional | 3-6 | |
| Limpopo Regional | 3-6 | |
| Limpopo Central | 3-6 |
Customer Support
EMAIL: sa***@******************co.za
Phone Number: (+27) 62 355 3123
Address: 81 Beach Rd, Gordon’sbay, Cape Town, 7151, South Africa
(Mon – Fri 8:00 – 17:00 SAST)