REFUNDS & RETURNS POLICY

Criteria to return an item

A return must be logged within 14 days from the date of order delivery. All products can only be accepted if it is in a re-saleable condition and if the original label or hangtag has not been removed and the product is still in its original packaging. Any free promotional gift or accompanying item must also be included in the return. Due to hygienic reasons swimwear, face masks, face coverings, underwear and modesty items may not be returned or exchanged unless there is some fault of material or a manufacturing default. Should your item be defective, please refer to section 1.3

What Is The Return Policy?

Returns and Withdrawal policy for items purchased at sneakercrib.co.za

To return your products, please follow these steps:
1. Go to https://www.sneakercrib.co.za/
2. Click on the Order Tracker Tab which is available on the top left side just below the search tab.
3. Put your Order ID and registered email ID then click on check status.
4. Scroll down a bit then click on Return order.
5. Select the quantity and reason for a return then click on submit
6. return label will automatically be forwarded via Email
7. Print the return label and find a container that will fit all of the items you are returning.
8. Courier Guy will collect the return within 2 business days and send it back to us then the refund will proceed, once the order has reached the International Returns Hub and has been inspected.

Please contact Customer Services for any additional help and instructions on how to return a product.

We kindly ask you to also meet the following conditions:
1. The product is in its original state and packaging.
2. Apparel has the original tags attached.
3. Accessories have all parts of the original packaging.
4. Footwear is in the original shoe box.

What is the return policy for face covers? If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product. If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect. We accept returns within 14 days from the date of order delivery. Should your item be defective, please refer to section 1.3

1.1 Exchange/returns policy

We may exchange or refund products which have been bought, provided that the product is returned in its original packaging, has not been worn, or damaged or used in any manner whatsoever. Products must be returned within a period of 14 days from date of purchase with the original receipt accompanying the product as proof of purchase.

Refunds will only be processed if the product is returned in accordance with the above specifications and the refund will be allocated in the same manner the transaction transpired ie:

  • If the items was purchased with a card it will be refunded to the same card which was used to purchase the item. Under no circumstances will we refund any purchase price to a different card to that which was used for payment in the original transaction.
  • If the payment was made in cash it will be refunded in cash.
  • If the payment was made by debit card it will be refunded in cash.

1.2 Damaged or defective products

Returned Products are send back to the manufacturer’s Quality Assurance Department and refunded/exchanged if the damage is the result of a manufacturing defect or is considered unsafe or inferior quality in so far as the product is damaged during normal wear within 3 months from date of purchase. We undertake to fully refund the cost of any defective or damaged product provided that the aforementioned terms are complied with

If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products that were:

  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
  • Not cared for according to the wash/care instruction labels.

Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.

1.3 Returns of defective/faculty products process

Defective products can be returned in store within a period of 3 months from date of purchase. Alternatively, you can contact us team who will facilitate a return or exchange as circumstances allow at the time. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to the consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed to be used. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product after the 14 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user.

How much does it cost to return a product

Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 14 days from the date of order delivery.

When will i get my refund after I returned my order?

Your Refund progress: we’ll process your return and ensure that it is eligible to be refunded. Your bank will also send a refund confirmation to you.

Credit/debit card: max 14 business days. We’ll send you another email as soon as we’ve processed your return and authorized a refund. From the moment we authorise the refund, your bank still needs to process it. You will receive your refund via the same method that you used to pay for the product(s). We will reimburse you from the day we receive your online order back at our warehouse and have inspected it.

Will get refund on my shipping costs if I return my products?

We will not refund your shipping costs, except in the case of return of a defective product. This will be assessed once received at our warehouse, and if a defect is approved, your refund will include shipping costs.

How many days do I have return my order?

Purchases from the sneakercrib sa online shop can be returned within 14 days from the date of order delivery if they qualify as per our returns policy.

Which items are excluded from exchanges and returns?

  • Swimwear, Underwear, Face masks, Beauty products, sports bra & Lingerie
  • Gift Vouchers

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