Return and Refund Policy

Effective Date: 26-07-2025

At SneakerCrib, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

✅ Eligibility for Returns

The amount of 7 DAYS time a customer has to return a product, provided the following conditions are met:

  • The item is unused, unworn, and in its original packaging.
  • Yes, I accept returns for defective and non-defective products
  • All tags, stickers, and accessories are intact.
  • A valid proof of purchase (invoice or order number) is provided.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale.
  • Gift cards or vouchers.
  • Custom or personalized items.
  • Products that show signs of wear or damage not caused by SneakerCrib.

🔄 Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@sneakercrib.co.za with photos of the defect.

🔁 Return Method (How to Return)

To initiate a return, please follow these steps:

  1. Email us at 📧 sales@sneakercrib.co.za
    • Use subject line: “Return Request – Order #[Your Order Number]”
    • Include photos if the item is defective or incorrect
  2. Wait for return approval
    • We’ll review your request within 1–2 business days
    • If approved, we’ll send you the return address and instructions
  3. Ship the product back
    • Use a trackable courier service (Courier Guy)
    • Include a note inside the package with your name, order number, and reason for return

📦 Return Address:
(Sent via email upon approval — for safety and accuracy)

📦 SneakerCrib Return Label Instructions

Print the Return Label

  • A return label PDF will be sent to your email from sales@sneakercrib.co.za
  • Download and print the label on A4 size paper

Pack Your Items

  • Place the item(s) in the original box or a secure, protective package
  • Include a printed copy of your order invoice (or write your order number on a paper)

Attach the Return Label

  • Tape the printed return label clearly on the outside of the package
  • Ensure the barcode and all address details are visible and not obstructed

Drop Off / Collection

  • If the return is prepaid: drop off at the courier service mentioned in the email (Courier Guy)
  • If arranged by you: use any trackable courier service and email us the tracking number

Restocking Fee

No Fees

💸 Refunds (if applicable)

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processing to your original payment method within 5 business days.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

📧 How to Initiate a Return

To initiate a return, please email us at:
sales@sneakercrib.co.za
Include your order number and a brief explanation of the reason for return.

❓ Questions or Concerns?

📧 Email: sales@sneakercrib.co.za
📞 Phone: (+27) 62 355 3123